Track Records offers a range of professional services to make your business software initiative successful, including:
- Implementation packages combine training and best practice assistance to help you get the most out of your Track Records installation. The first step is a case study which is performed to learn about your current business processes. Consulting and process improvement suggestions are provided on an as-needed basis. The Track Records database is then tailored to your agency after all necessary information is digitally provided. Electronic conversion services are offered for an additional fee. Weekly implementation meetings are held to ensure software utilization and customer satisfaction.
- Data Migration services provide a seamless and cost effective way to transition to Track Records software from existing spreadsheet programs and management system databases.
- Training We work with you to customize a strategy specific to your company or organization’s unique needs. Track Records can provide training over the phone, via online, or on-site. As a special courtesy to our users, a selection of training materials is available online. Step-by-step instructions, videos, and articles are regularly updated to provide you with the most relevant and helpful information to address your business needs.
- Technical Support - Our award-winning technical support team is comprised of industry professionals and experts. Our Service Guarantee promises a response within one business day, but our typical response time is within 1 hour during normal business hours.
- As-Needed Guidance is available if you need help with a particular feature or technical issue, or if you’re in need of best practice assistance about a particular Track Records capability. For troubleshooting, maintaining, and upgrading all software as needed, please send an e-mail support or call us at (731) 554-5138
- Upgrades and Advanced Support - To support your ongoing technical support needs, Track Records has structured a continuous process to provide support for your organization not just during implementation, but also long after your team is up and going using Direct Support (DS) or Case Management (CM) software products with your Maintenance and Revision (M&R) agreement.
At Track Records, we want a successful software implementation to be the beginning of a lasting relationship. Our Implementation Team is committed to your success!