Every non-profit strives to provide quality services to its clients. Track Records provides the reports necessary to measure the quality of services that are being provided to clients every day. Aspects that influence the quality of services range from timeliness to service outcomes to comprehensive oversight of all client services. Multiple reports within Track Records allow administrators and department heads to quickly create quality assurance reports and use the information in the reports to effect changes that need to be made.
OUTCOME MEASURES
Track Records allows your organization to monitor how well the entire agency is or specific departments are meeting the needs of your clients. Outcome reports can quickly be run according to date, department, program, staff member, etc.
Several reports are integrated into Track Records to allow managers, supervisors, department heads, and administration to quickly view how well your agency’s clients are being served. Specific reports have permission constraints that only allow users with a high level of authority in the software to view the reports.
Goal Summary Report
The Goal Summary Report is used to monitor goals for all clients who receive services from your agency. Goals can be classified according to the mission of your agency and the nature of your services.
SERVICE EFFICIENCY
Track Records allows your organization to monitor efficiency of processing referrals and serving clients. It is a tool that can help the administrators in your agency take a look at the current efficiency of your agency and set goals for the future. The efficiency reports in Track Records provide real-time data instead of information that is a month old or older!
Referral Efficiency
processed and services are begun. The Referral Efficiency Report can be run for specific date ranges and departments. Evaluations and Training Services are separated since the actual course of services varies so widely between the two types of services. Click the link above to view a sample Referral Efficiency Report for one evaluation program.
CASE MANAGEMENT
Track Records is designed to ease the burden of managing the cases of multiple clients and multiple programs. With information about all clients and their program interaction at your fingertips, monitoring services for any and all clients is simple.
When the developers of Track Records set out to create a case management system, the goal was to allow service providers to spend as little time as possible on the necessary documentation of client services so the bulk of their time could be spent with clients. This philosophy has led to the creation of a program that makes tracking services easy, reporting on services quick and accurate, and case management a snap.
Personal Caseload
Each staff member can quickly view his or her own caseload and enter service documentation or client absence logs with ease. Demographic information is linked for easy access to all client information.
Agency Overview
Agency administrators can get a snapshot of the client activity and caseload overview for the entire agency with one report. The caseload and staff numbers are generated in real-time, so they are always up-to-date and accurate.
Departmental Overview
Each member in any department has access to the overview of services currently being provided by that department. Information about all clients being served, along with funding and caseload information can be viewed in one report.